Return & Refund Policy
At our store, we are committed to providing high-quality products for you and your horse. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may return most items within 30 days of receiving your order, provided they meet the following conditions:
- Items must be unused, unworn, and in their original condition
- All original packaging, tags, and labels must be intact
- Proof of purchase is required
Special Return Window
For Walkie Belware German products, we offer a 15-day return period from the date of delivery.
Due to the specialized nature and quality standards of these items, returns requested after 15 days will not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products (unless defective upon arrival)
- Clearance or final sale items
- Customized or special-order products
Refunds
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method within 5–10 business days
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
If you need an exchange, please contact us with details and proof (photos if applicable).
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
How to Initiate a Return
To start a return, please contact our support team with:
- Your order number
- Item(s) you wish to return
- Reason for return
We will provide further instructions on how to proceed.